Update - Since our last update, we have successfully eliminated 90% of all new occurrences. The team will continue to work to resolve this issue until no new issues are occurring. Next, we will be focusing on ensuring that issues like this do not happen again in the future.
Feb 28, 14:35 CST
Update - We are continuing to work on a fix for this issue.
Feb 14, 09:37 CST
Identified - We have identified a data integrity issue within our platform for some accounts that use our QuickBooks Online integration.

What is the issue?
These issues have appeared as incorrect customer past due balances, incorrect invoice balances, incorrect line items, incorrect invoice statuses, and incorrect payment balances. Additionally, this issue appears to also cause some payments to unapply or appear as duplicate in ServiceBridge.

What is being done to address the issue?
Over the past week, our team has been focused on identifying the root cause of these issues and applying necessary fixes. We intend to resolve these data related issues in the coming weeks.

We are running daily reports to identify and resolve issues as they arise. A system wide notification will be released tomorrow for all users. If your users identify any data discrepancies in their system please have them reach out to support via live chat or email (support@servicebridge.com).


Is my historical data affected?
We have identified that this issue affects some users’ historical data, and we will be taking steps to correct any errors dating back to January 1, 2018.

How will ServiceBridge ensure this doesn’t happen again?
We have implemented a proactive data monitoring tool that will prevent the creation of these data discrepancies going forward.

We apologize for any inconvenience this issue has caused, and appreciate your patience while we work towards a resolution. We will provide a progress update in a week, until then please continue to use live chat or our support email for updates. Our support team is standing by to assist you.
Feb 14, 09:35 CST

About This Site

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Cloud Portal ? Operational
Mobile App ? Operational
Mobile App Sync ? Operational
REST API ? Operational
Customer Portal ? Operational
Website ? Operational
Support Services ? Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Cloud Portal average response time
Fetching
Mobile Apps Sync average response time
Fetching
REST API average response time
Fetching
Customer Portal average response time
Fetching
Website average response time
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Past Incidents
Mar 22, 2019

No incidents reported today.

Mar 21, 2019
Resolved - The status of the QuickBooks Online API is back to normal.
Mar 21, 14:58 CDT
Update - We are continuing to monitor for any further issues.
Mar 21, 08:34 CDT
Monitoring - It has been brought to our attention that QuickBooks Online currently has a partial outage with their API. This has yet to affect our users but we are keeping an eye on it. You can track the status of QBO's outage on their status page at: https://status.developer.intuit.com/.
Mar 21, 08:27 CDT
Mar 20, 2019
Resolved - The ServiceBridge team has confirmed that technical issues relating to QuickBooks sync degraded performance have been resolved, and the system is back to full functionality.
Mar 20, 03:27 CDT
Update - We are continuing to work on a fix for this issue.
Mar 19, 12:25 CDT
Identified - At this time, the speed for the sync between ServiceBridge and QBO is severely reduced. We are working to improve the speed and will keep this page updated.
Mar 19, 12:25 CDT
Mar 19, 2019
Resolved - ServiceBridge 360 and Mobile API speeds have been resolved.
Mar 19, 14:22 CDT
Identified - ServiceBridge 360 and the Mobile API are currently experiencing speed issues and therefore, providing downgraded performance. This issue has been escalated and our team is working on a fast resolution.
Mar 19, 13:59 CDT
Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019
Resolved - This incident has been resolved.
Mar 11, 15:41 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 11, 11:52 CDT
Investigating - It has been brought to our attention that the times on the mobile app may appear an hour later than the times on the desktop app. This has been reported as happening on both Android and iOS devices. We believe this has been caused by Daylight Savings Time and are investigating this issue.

Please check that your devices are displaying the correct start times for your technicians. If they are not, please confirm the time zone on the mobile device is set properly. If it is set properly and you are still seeing issues, please reach out to us via live chat or at support@servicebridge.com. We are sorry for this inconvenience.
Mar 11, 09:24 CDT
Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

No incidents reported.