Monitoring - Our team has put a fix in place to ensure that new data inconsistencies do not continue to occur. We are monitoring this daily.

Next, we are working to release a system that will aid in fixing historic data that was impacted. In the meantime, if you see data that was affected and would like this fixed, please reach out to us via live chat or an email to support@servicebridge.com.
Apr 16, 12:04 CDT
Update - Since our last update, we have successfully eliminated 90% of all new occurrences. The team will continue to work to resolve this issue until no new issues are occurring. Next, we will be focusing on ensuring that issues like this do not happen again in the future.
Feb 28, 14:35 CST
Update - We are continuing to work on a fix for this issue.
Feb 14, 09:37 CST
Identified - We have identified a data integrity issue within our platform for some accounts that use our QuickBooks Online integration.

What is the issue?
These issues have appeared as incorrect customer past due balances, incorrect invoice balances, incorrect line items, incorrect invoice statuses, and incorrect payment balances. Additionally, this issue appears to also cause some payments to unapply or appear as duplicate in ServiceBridge.

What is being done to address the issue?
Over the past week, our team has been focused on identifying the root cause of these issues and applying necessary fixes. We intend to resolve these data related issues in the coming weeks.

We are running daily reports to identify and resolve issues as they arise. A system wide notification will be released tomorrow for all users. If your users identify any data discrepancies in their system please have them reach out to support via live chat or email (support@servicebridge.com).


Is my historical data affected?
We have identified that this issue affects some users’ historical data, and we will be taking steps to correct any errors dating back to January 1, 2018.

How will ServiceBridge ensure this doesn’t happen again?
We have implemented a proactive data monitoring tool that will prevent the creation of these data discrepancies going forward.

We apologize for any inconvenience this issue has caused, and appreciate your patience while we work towards a resolution. We will provide a progress update in a week, until then please continue to use live chat or our support email for updates. Our support team is standing by to assist you.
Feb 14, 09:35 CST

About This Site

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Cloud Portal ? Operational
Mobile App ? Operational
Mobile App Sync ? Operational
REST API ? Operational
Customer Portal ? Operational
Website ? Operational
Support Services ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Scheduled Maintenance May 27, 13:49-14:19 CDT
There will be 30 minutes of planned maintenance for ServiceBridge on Monday, May 27 from 3:00 AM to 3:30 AM Central Time. During this time, the web app will be unavailable while the mobile app will only be available in offline mode.

As a reminder, the ServiceBridge Support offices will be closed on May 27, 2019, in honor of Memorial Day in the United States. Critical support will be monitored. The web and mobile apps will still be fully accessible outside of the aforementioned time for planned maintenance.
Posted on May 23, 13:51 CDT
Cloud Portal average response time
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Customer Portal average response time
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Past Incidents
May 25, 2019

No incidents reported today.

May 24, 2019

No incidents reported.

May 23, 2019

No incidents reported.

May 22, 2019

No incidents reported.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019
Resolved - A fix was released and we've been monitoring the issue for the last 2 hours. All is back to normal.
May 14, 14:37 CDT
Identified - We have identified what is causing the sync issues and are working on a fix.
May 14, 10:37 CDT
Investigating - When a user deletes a photo from the mobile app an error occurs that prohibits further syncing of data between the mobile app and web app.
May 14, 10:13 CDT
May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.