Monitoring - Our team has put a fix in place to ensure that new data inconsistencies do not continue to occur. We are monitoring this daily.

Next, we are working to release a system that will aid in fixing historic data that was impacted. In the meantime, if you see data that was affected and would like this fixed, please reach out to us via live chat or an email to support@servicebridge.com.
Apr 16, 12:04 CDT
Update - Since our last update, we have successfully eliminated 90% of all new occurrences. The team will continue to work to resolve this issue until no new issues are occurring. Next, we will be focusing on ensuring that issues like this do not happen again in the future.
Feb 28, 14:35 CST
Update - We are continuing to work on a fix for this issue.
Feb 14, 09:37 CST
Identified - We have identified a data integrity issue within our platform for some accounts that use our QuickBooks Online integration.

What is the issue?
These issues have appeared as incorrect customer past due balances, incorrect invoice balances, incorrect line items, incorrect invoice statuses, and incorrect payment balances. Additionally, this issue appears to also cause some payments to unapply or appear as duplicate in ServiceBridge.

What is being done to address the issue?
Over the past week, our team has been focused on identifying the root cause of these issues and applying necessary fixes. We intend to resolve these data related issues in the coming weeks.

We are running daily reports to identify and resolve issues as they arise. A system wide notification will be released tomorrow for all users. If your users identify any data discrepancies in their system please have them reach out to support via live chat or email (support@servicebridge.com).


Is my historical data affected?
We have identified that this issue affects some users’ historical data, and we will be taking steps to correct any errors dating back to January 1, 2018.

How will ServiceBridge ensure this doesn’t happen again?
We have implemented a proactive data monitoring tool that will prevent the creation of these data discrepancies going forward.

We apologize for any inconvenience this issue has caused, and appreciate your patience while we work towards a resolution. We will provide a progress update in a week, until then please continue to use live chat or our support email for updates. Our support team is standing by to assist you.
Feb 14, 09:35 CST

About This Site

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Cloud Portal ? Operational
Mobile App ? Operational
Mobile App Sync ? Operational
REST API ? Operational
Customer Portal ? Operational
Website ? Operational
Support Services ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Cloud Portal average response time
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Mobile Apps Sync average response time
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REST API average response time
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Customer Portal average response time
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Website average response time
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Past Incidents
Jan 28, 2020

No incidents reported today.

Jan 27, 2020

No incidents reported.

Jan 26, 2020

No incidents reported.

Jan 25, 2020

No incidents reported.

Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020
Resolved - The issue with emails manually typed into the CC or BCC fields in the invoice email feature has now been resolved. Once again, we are sorry for the inconvenience this caused.
Jan 18, 10:13 CST
Monitoring - In the invoice email feature, if an email is manually typed into the CC or BCC fields, the emails are not being sent. If an email is in these fields and selected from existing contacts, the emails are sending properly. A fix will be released early next week and we will provide more information at this time. Please accept our apologies for this inconvenience!
Jan 17, 16:11 CST
Investigating - In the invoice email feature, if an email is manually typed into the CC or BCC fields, the emails are not being sent. If an email is in these fields and selected from existing contacts, the emails are sending properly. A fix will be released early next week and we will provide more information at this time. Please accept our apologies for this inconvenience!
Jan 17, 16:11 CST
Jan 17, 2020
Resolved - Our chat software provider has isolated the incident. Chat is not operational again. If you tried to contact us and were not successful, you should now be able to reach us via both chat and email.
Jan 17, 11:51 CST
Monitoring - Due to the chat software provider having emergency maintenance, support chat is currently unavailable. Please use email support by emailing us at support@servicebridge.com.
Jan 17, 09:07 CST
Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.