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Cloud Portal ? Operational
Mobile App ? Operational
Mobile App Sync ? Operational
REST API ? Operational
Customer Portal ? Operational
Website ? Operational
Support Services ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Cloud Portal average response time
Fetching
Mobile Apps Sync average response time
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REST API average response time
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Customer Portal average response time
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Website average response time
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Past Incidents
Jun 4, 2020

No incidents reported today.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020
Completed - The scheduled maintenance has been completed.
May 24, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 01:00 CDT
Scheduled - Please be informed that ServiceBridge Web application, Online mode on Mobile Apps, API, Customer Portal will be unavailable from 01:00AM CST to 03:00AM CST on May 24th 2020. This period of downtime will be scheduled in order for us to upgrade and improve the ServiceBridge platform. We apologize for the inconvenience that this may cause, we will do our best to perform this operation as quickly as possible.

Thank you for your attention and understanding.
ServiceBridge Team
Apr 22, 11:04 CDT
May 23, 2020

No incidents reported.

May 22, 2020
Resolved - This incident has been resolved.
May 22, 01:30 CDT
Monitoring - Our team has put a fix in place to ensure that new data inconsistencies do not continue to occur. We are monitoring this daily.

Next, we are working to release a system that will aid in fixing historic data that was impacted. In the meantime, if you see data that was affected and would like this fixed, please reach out to us via live chat or an email to support@servicebridge.com.
Apr 16, 12:04 CDT
Update - Since our last update, we have successfully eliminated 90% of all new occurrences. The team will continue to work to resolve this issue until no new issues are occurring. Next, we will be focusing on ensuring that issues like this do not happen again in the future.
Feb 28, 14:35 CST
Update - We are continuing to work on a fix for this issue.
Feb 14, 09:37 CST
Identified - We have identified a data integrity issue within our platform for some accounts that use our QuickBooks Online integration.

What is the issue?
These issues have appeared as incorrect customer past due balances, incorrect invoice balances, incorrect line items, incorrect invoice statuses, and incorrect payment balances. Additionally, this issue appears to also cause some payments to unapply or appear as duplicate in ServiceBridge.

What is being done to address the issue?
Over the past week, our team has been focused on identifying the root cause of these issues and applying necessary fixes. We intend to resolve these data related issues in the coming weeks.

We are running daily reports to identify and resolve issues as they arise. A system wide notification will be released tomorrow for all users. If your users identify any data discrepancies in their system please have them reach out to support via live chat or email (support@servicebridge.com).


Is my historical data affected?
We have identified that this issue affects some users’ historical data, and we will be taking steps to correct any errors dating back to January 1, 2018.

How will ServiceBridge ensure this doesn’t happen again?
We have implemented a proactive data monitoring tool that will prevent the creation of these data discrepancies going forward.

We apologize for any inconvenience this issue has caused, and appreciate your patience while we work towards a resolution. We will provide a progress update in a week, until then please continue to use live chat or our support email for updates. Our support team is standing by to assist you.
Feb 14, 09:35 CST
May 21, 2020

No incidents reported.