We have resolved the login issues. You should now be able to login to the web and mobile applications. We will continue to monitor this issue. Please contact our support team if you have any issues logging in.
Posted Mar 08, 2021 - 14:30 CST
Update
A fix has been identified and applied.
Posted Mar 08, 2021 - 14:28 CST
Update
We have identified the root cause of this issue and are working to implement a fix. We will update you updated once it is working.
Posted Mar 08, 2021 - 13:37 CST
Update
We are continuing to investigate this issue.
Posted Mar 08, 2021 - 11:47 CST
Update
We are continuing to investigate this issue. The REST API does not seems to be impacted by this outage.
Posted Mar 08, 2021 - 11:46 CST
Investigating
There is currently an issue with our authentication server that is preventing users from logging into the web and mobile apps. We have identified the problem and should have a resolution available shortly.
Posted Mar 08, 2021 - 11:30 CST
This incident affected: Cloud Portal, Mobile App, Mobile App Sync, Customer Portal, and Website.